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How do I update my customer profile?

To update your personal information (ie. bank account, mailing address), log in to your customer portal at Lendly.com/login.

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How do I change my email and/or password?

To change the email address associated with your account, please contact the customer success team at 1-888-8LENDLY (1-888-853-6359) for assistance. For password changes, simply go to Lendly.com/login and click on the "Forgot Password" link, and follow the instructions provided.

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Where can I check my application status?

We’ll email you updates throughout the application process letting you know your next steps or if additional information is needed.

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What if I’m having an issue making a payment?

Payments must be made per the agreed-upon payment schedule provided in your loan documents. Loan modifications are not available. If you have issues making your payments, please call the customer success team at 1-888-8LENDLY (1-888-853-6359) to discuss further.

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How much does a Lendly installment loan cost?

Your loan cost includes your loan amount plus interest. Interest accrues daily on your unpaid principal, based on a 365 day year.

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What are the requirements for a Lendly Installment Loan?

There are several factors — including your employment history and credit history — to determine if you qualify.

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Why do I need to log in to my employer's payroll system?

Trusted third party services like Pinwheel and Argyle are used to verify your employment and set up your direct deposit details. This helps speed up and simplify the application process.

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When will my first payment be due?

For base loans, your first payment will be due on your next payday which falls at least 10 days after you obtain your Lendly loan by CC Connect. Your loan documents will contain a Payment Schedule showing the date of each scheduled payment for the life of your loan. With payroll direct deposit, your employer may send an early payment, based on their payroll processing timeframes. Any early payment will be applied to your loan. Please note: Lendly is not in control of when your employer sends payments – please consult with them directly for further details.

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In which states are Lendly installment loans available?

Lendly installment loans are available in: AK, AL, AZ, AR, DE, FL, ID, IN, KY, LA, MI, MS, MO, MT, OH, OK, SC, TN, TX, UT, WI, WY. If your state isn’t listed, check back — we are regularly expanding.

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What is a payroll direct deposit?

Payroll direct deposit lets your employer automatically send your loan payments to your loan on your paydays. You stay in full control — you can adjust or cancel your deposit amounts directly through your employer’s payroll system. Our team can help if you have questions.

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What if I no longer need the loan? Can I cancel?

If your loan hasn’t been funded by CC Connect yet, you can cancel your application by emailing TheTeam@Lendly.com or calling 1 888 8LENDLY. If your loan has been funded, you can pay it off or rescind it through your customer portal at Lendly.com/login within a certain timeframe (please check your loan agreement for details). There’s no penalty for paying off your loan early.

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Is payroll direct deposit required?

Yes, payroll direct deposit is required for a Lendly loan with CC Connect. Some employers may not allow deposits to multiple accounts, so check with your payroll team. Your employer is not told the purpose of your deposit.

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How soon can I get my money?

Once your funds from CC Connect are sent, you may receive them as soon as the next business day, though it may take up to three business days depending on your bank.

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How much can I borrow?

You can apply for $1,000, $1,500, or $2,000. Not all applicants will qualify for the higher amounts.

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Are any fees charged besides interest?

Lendly loans are installment loans that accrue interest daily. There are no fees on a Lendly loan. However, for Florida residents, loans are subject to a Documentary Stamp Tax. The Documentary Stamp Tax is $0.35 for every $100 (or portion of $100) borrowed. For example, on a $1,000 loan, the tax is $3.50. This tax amount is added to your loan amount if your loan is approved and funded.

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Can I make additional payments?

Yes! You can pay extra or pay off your loan early with no penalty — and doing so saves you money on interest. Make extra payments at Lendly.com/login or call 1 888 8LENDLY.

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