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What bank does Lendly use?  

For online loans, Lendly works with CC Connect a division of Capital Community Bank, located in Provo, Utah, Member FDIC.

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How long does it take to get my application approved?

Your Lendly application is designed to be completed in minutes, but sometimes we need additional information which can cause the process to slow down. We will walk you through the process every step of the way.

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Does Lendly check credit? What are the requirements?

Yes. Lendly will do a credit check as a part of the application process, but this is only one factor we take into consideration.

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When can I refinance my Lendly loan?

When you become eligible to refinance, we will notify you via text message, email, and in your customer portal. Once you’re ready, log in to your portal at Lendly.com/login and click the refinance button, we will walk you through the application process and if approved, you can have additional cash in less than 24 hours.

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What are the Lendly loan requirements?

To qualify for a Lendly loan with CC Connect, we consider several factors including employment and credit history.

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Why do I need to log in to my employer's payroll system?

We use third-party services, such as Pinwheel, Argyle and Atomic, to verify employment details, and to automatically update your direct deposit distributions, which speeds up the application process.

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Who is CC Connect?

CC Connect is a division of Capital Community Bank, a Utah Chartered bank, located in Provo, Utah, Member FDIC. Lendly loans are provided by CC Connect. Additionally, CC Connect maintains critical control of the Lendly loan origination, underwriting approvals, and regulatory, and compliance oversight management.

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When will my first payment be due?

Your first payment will be due on your first payday which falls 10 days after you opened your Lendly loan by CC Connect. Your loan documents will contain a Payment Schedule showing the date of each scheduled payment for the life of your loan. If you are making payments using payroll direct deposit, your employer may send an early payment which would be applied to your loan.

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What states do you currently offer loans in?

Lendly loans provided by CC Connect are currently offered in Alaska, Alabama, Arizona, Arkansas, Delaware, Florida, Idaho, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Montana, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Wisconsin, and Wyoming. If you don't see your state, check back periodically, as additional states are always being added.

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What is a payroll direct deposit?

Payroll direct deposit is the repayment method used for a Lendly installment loan offered by CC Connect. You control and manage the repayment of your Lendly loan via a payroll direct deposit through your employer's payroll, including the ability to change the amount and cancel disbursements. Our success team is available to assist with any questions.

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What if my paycheck doesn't cover my payment because I was sick/on vacation?

If you have issues making your payments, please call the customer success team at 1-888-8LENDLY (1-888-853-6359) to discuss your various repayment options.

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What if I'm having trouble setting up payments?

If you are having difficulties setting up payments within your payroll portal, contact your payroll department for assistance. If you need further assistance, contact our Lendly customer success team at 1-888-8LENDLY (1-888-853-6359).

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What if I no longer need the loan? Can I change my mind?

If your loan has not been funded, you can withdraw your loan application by emailing our customer success team at TheTeam@Lendly.com or by calling 1-888-8LENDLY (1-888-853-6359). If you would like to rescind your loan or pay the balance in full, you can do so in our customer portal. You can access the portal anytime by visiting Lendly.com/login. If you need additional assistance, you can contact our customer success team at 1-888-8LENDLY (1-888-853-6359). There is no prepayment penalty for paying your loan off early.

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What happens to my loan if I have to quit or leave my job?

You are still required to make on time payments, even if you leave your job. Payments can be set up through your payroll at your new company or via ACH payments from your bank account. Please call the customer success team at 1-888-8LENDLY (1-888-853-6359) to discuss your various repayment options.

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What are my payment options?

Lendly loans are repaid through payroll direct deposit, you are also able to make payments in your customer portal, or by calling our customer success team at 1-888-8LENDLY (1-888-853-6359).

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I've paid off my loan. How do I re-apply?

Borrowers who have paid off their Lendly loan can re-apply within minutes by visiting Lendly.com/login and clicking "reapply".

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Is a payroll direct deposit required for a Lendly loan by CC Connect?

Yes, a payroll direct deposit is required for a Lendly loan by CC Connect, however, not every employer's payroll system supports payroll direct deposit to more than one account. You can work with your employer to understand more about its system and your available payroll distribution options.

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I got a new job. Can I transfer my payments to my new employer?

Please contact our customer success team at 1-888-8LENDLY (1-888-853-6359) for assistance.

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How will I know if I qualify to refinance my existing loan?

Once eligible, you will receive an email and/or SMS notification with information on how to apply for a refinance. You can also check your eligibility at any time, by logging into your customer portal at lendly.com/login.

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How soon can I get my money?

Once your funds are on the way, you could receive cash from CC Connect in as little as 24 hours, but this could take up to three business days, depending on your bank's processing times.

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How much can I borrow?

Currently, the highest available loan amount is $2,000. Please note that not all applicants will be approved for this loan amount.

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How is interest calculated for a Lendly loan?

Interest accrues daily on the unpaid principal amount for the number of days outstanding. Calculations are based on a 365-day year.

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How does a refinance work?

When you become refinance eligible, you can apply for a new Lendly loan provided by CC Connect. If approved, the new loan will be used to pay off your existing loan, and the remaining proceeds are then sent to you.

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How does a payroll direct deposit work?

A payroll direct deposit ensures worry-free payments on your Lendly loan by CC Connect. A payroll direct deposit is a repayment method that sends a portion of your paycheck equal to the amount of your required Lendly loan payment directly to us as a payment on your Lendly loan with CC Connect. The rest of your paycheck is still sent to your personal bank account. So, the payroll direct deposit works just like a deposit of a portion of your paycheck into a second banking account.

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How do I cancel my application?

Send an email to TheTeam@Lendly.com or call our customer success team at 1-888-8LENDLY (1-888-853-6359).

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How can I submit a complaint?

Please call us at 1-888-8LENDLY (1-888-853-6359) or email us at TheTeam@Lendly.com. Our customer success team will promptly and thoroughly investigate any issues you've encountered.

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How can I apply for a Lendly loan?

You can apply online at www.lendly.com.

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Does my employer need to know the purpose of my direct deposit distribution?

No, your employer will not be notified about the purpose of your direct deposit distribution. The setup is similar to depositing your paycheck to multiple bank accounts.

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Are any fees charged besides interest?

Lendly loans are installment loans that accrue interest daily. There are no fees on a Lendly loan. However, for Florida residents, loans are subject to a Documentary Stamp Tax. The amount of this tax, which is 35 cents per $100 or portion thereof (or $3.85 for a $1,000 loan), which will be added to your loan amount if your loan application is approved and funded.

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Can I skip a payment and extend the time of repayment?

Payments must be made per the agreed-upon payment schedule provided in your loan documents. Modifications are not available.

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Can I make an extra or manual payment?

Yes. There is no penalty for making extra payments. Extra payments can made in your customer portal by going to Lendly.com/login or by calling our customer success team at 1-888-8LENDLY (1-888-853-6359).

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Can I cancel my payroll direct deposit as a repayment method on my Lendly loan by CC Connect?

Yes. You can cancel the payroll direct deposit repayment, you have full control because the repayment process is based on your paycheck distributions and how you have them setup with your employer and payroll provider. If you cancel your payroll direct deposit repayment, then it is your responsibility to make on time payments. Acceptable payment methods include ACH, check, or debit card. To make payments on your loan, please go to your customer portal at Lendly.com/login or call our customer success team at 1-888-8LENDLY (1-888-853-6359).

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Can I pay off my Lendly loan early?

There are no penalties for paying off your loan early or making larger or extra payments. Doing any of these can help save you money on interest!

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