The FAQs

Help Center

How do I cancel my application?

Send an email to or call our Customer Success Team at 1-888-8LENDLY (1-888-853-6359).

How do I stop receiving text messages?

Text STOP in response to any text message received, send an email to or call our Service Center at 1-888-8LENDLY (1-888-853-6359).

I’ve paid off my loan. How do I re-apply?

Borrowers who have paid off their Lendly loan can re-apply within minutes by visiting and clicking “Login” to re-apply.

What steps does Lendly take to protect my personal information?

Lendly ensures that every customer’s data entered online is secure. All information that is entered online is only transmitted over the internet using an encrypted form directly to encrypted data services, where it can only be accessed and used to serve that customer per our privacy policies.

What if I no longer need the loan? Can I change my mind?

If your loan has not been funded, you can withdraw your loan application by emailing our Customer Success Team at or by calling 1-888-8LENDLY (1-888-853-6359). If you would like to rescind your loan or pay the balance in full, you can do so in our customer portal. You can access the portal anytime by visiting and clicking “Login”. If you need additional assistance, you can contact our Customer Success Team at 1-888-8LENDLY (1-888-853-6359). There is no prepayment penalty for paying your loan off early.

How do I change my bank account?

To update your banking information, please give our Customer Success Team a call at 1-888-8LENDLY (1-888-853-6359) for assistance.

How do I change my address on my profile?

To change the address associated with your account, please contact the Customer Success Team at 1-888-8LENDLY (1-888-853-6359) for assistance.

Where can I find my account number?

You can view your account details, including your loan number, by logging in at

Where can I check the status of my application?

We will email you every step of the way to keep you updated on the status of your application.

How will I know if I qualify to refinance my existing loan?

Once eligible, a customer will receive an email and/or SMS notification with info on how to apply for a refinance. You can also check your eligibility at any time, by logging into the customer portal at

How does a refinance work?

When a customer becomes eligible for refinancing, they can apply for a new Lendly loan. If approved, the new loan will be used to pay off the existing loan, and the remaining proceeds are then sent to the customer.

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